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Sales and Return Policies:
All sales are final. Return of non-defective product after the first 30 days from date of purchase are subject to a 15% restocking fee.
Sales Tax will be charged on all orders delivered to an address in California (CA)
Damaged items or missing parts / accessories not as advertised must be reported within 14 business days of receipt of product.
Shipping fees and/or Return shipping costs in some cases may not be refundable.
Due to the dynamic nature of the Internet, computer and electronics related parts, prices may change at any time without notice. Geeks.com does not offer price protection.
Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only.
To return a product you must obtain a Return Merchandise Authorization (RMA) number. Geeks.com will not accept returns without prior authorization.
RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact Geeks.com to obtain another RMA number.
Once the RMA has been issued you will receive an email explaining what to expect during the return process. It is highly recommended that you use the non-prepaid address label provided on the lower portion of the RMA email sent out upon generation. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.
Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customerís expense.
Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 15% Return Fee plus applicable handling fees.
All product(s) must be returned as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customerís expense.
All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing Geeks.com will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available Geeks.com will refund the customerís account based upon current market value of the received product(s).
Geeks.com will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells including products with a net total cost of $0.00.
Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore inherently "defective".
Geeks.com reserves the right to refuse service to anyone.
Return Policies subject to change without prior notice. Customer should review these policies prior to making purchase.
Geeks.com strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, Geeks.com shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged.
Both the product and manufacturer names are used only for the purpose of identification. Pictures are representational only. Packaging of actual unit may vary.


Privacy Policies:

Date Last Updated: April, 2012

INTRODUCTION

Geeks.com is committed to protecting the privacy of our Visitors and Customers. Our privacy policy governs our use of private Visitor information and other information about our Visitors and Customers.

Purpose

Geeks.com believes that our online Visitors and Customers need to be provided clear and prominent notice regarding what personal information is being collected about them, how it will be used, whether or not it will be disclosed, and if so, to whom.

Many entities have examined the issue of privacy and developed guidelines for establishing reasonable policies. We believe that by addressing these issues, we will fulfill the goals of fair information use supported by the U.S. government and a variety of industry groups:

www.privacyalliance.org
www.ftc.gov
www.the-dma.org

The Glossary of Terms at the end of this Policy defines words with specific meaning as used in these guidelines.


Privacy Guidelines:

Navigational Data/Tracking.

Geeks.com collects navigational data about where individual site Visitors come from, exit to, and go while on our website. We do not disclose this information to third parties, except for those with whom we have contracted to analyze and safeguard the data on our behalf.
We may use web browser "cookies" to track progress through our Web site, but the cookies will not be used to collect or store individually identifiable information. However, we may use cookies with individual identifiers to support visitor enhancements such as site personalization or other eCommerce features such as product recommendations and your shopping cart.

Information Sharing/Disclosure.
We do not share navigational data with outside companies, except with those with whom we have contracted to analyze and safeguard the data on our behalf.
To offer our products and services in the best way possible, Geeks.com contracts with third party service partners. These partners provide us with data collection, storage, analysis and reporting services and are restricted from using your information in any way other than to help us make our site and services more useful to you and our other Visitors. If you would like to opt-out of having your personal information collected by the company with whom we have contracted, please click here.
We do not disclose individual Customer names or contact information (such as telephone numbers, email address, or various personal identification numbers), to any third party without prior consent, except as required by law, or as needed to fulfill an order or deliver a product that a Customer has ordered. Additionally, we may share information with law enforcement agencies or other companies assisting us in fraud prevention or investigations.

In support of maintaining a safe and secure environment for credit card purchases, it is essential to our Customers that we use credit card and other billing account numbers only for the fulfillment of purchases or other transactions initiated by our Customers. We do not use credit card or other billing account numbers in other ways without prior consent of our Customers except as noted in this Policy.
We do not release to third parties specific Customer account information except to comply with valid legal process or in reasonable efforts to fulfill transactions initiated by our Customers.
We provide Customers with the opportunity to update or correct contact and billing information.

We provide to our Customers a means to update and ensure the accuracy of their online contact and billing information. For security reasons, we will not disclose the original information directly to the Customer, but rather provide a means to re-enter changes to the information on file.

To update information on file including removal of any and all stored credit card information, Customers may log into the secure My Account page here, or by contacting Customer Service here.

Online Purchases.
The objective of the online purchases principle is to protect the information about Customer transactions and other online uses from misuse and unauthorized disclosure.

We may use information about the kinds of products you buy from us to make other marketing offers to you, unless you tell us not to, or to personalize your visits to our Web site. We do not give out this purchase data to others except as specified below:
We do not give out information about what individual Customers purchase, except to complete the transactions or to comply with valid legal process.
However, pursuant to specific contracts, we may be required to provide third-parties with listings of specific groups of Customers who have made purchases. Generally, this data will be aggregated and not individually identifiable, but this may not be true in all cases.
When we facilitate a transaction which is to be fulfilled by an outside party, we will not use the specific, individually identifiable transaction information collected from a Customer for purposes other than fulfilling the transaction without your prior consent.

Choice.
We give you choices about how we use your personal information.
The objective of the choice principle is to allow Customers to opt-out of future marketing offers.

We give you choices about how the information that you provide may be used to make marketing offers to you. We provide you with a means to easily remove your contact information (like your email address) from marketing lists at any point in the future. Should you wish to be removed from our 100% opt-in Email subscribers list, click here.
We do not sell or rent Customer contact information to unaffiliated third parties for marketing purposes without your prior consent.

Safeguarding Personal Information.
The objective of the safeguarding personal information principle is to take reasonable steps to protect your privacy using a variety of security procedures and controls. We use specialized technology, privacy protection controls and restrictions on employee access in an effort to safeguard your personal information.

We implement a variety of security measures to safeguard personal consumer information. Among other things, we employ Secure Socket Layer (SSL) encryption to keep sensitive data secure in transit between your computer and our web servers. To learn more about SSL data encryption and how it helps to secure your personal information, click here.
We do not allow our employees to access personal information unless such access is warranted by business necessity.
We also require companies contracted as agents to take reasonable steps to safeguard any personal consumer information they handle on our behalf.
We require employees to acknowledge that they understand and will comply with our Privacy Policy.

Notice.
We will keep you informed, clearly and prominently on this page, about what we do with your personal information, and we will advise you here if we change our policy. The objective of the notice principle is to ensure that you are aware of and understand how we protect your privacy.

We explain to Visitors and Customers how their information is used by providing this written Privacy Policy for our Visitors and Customers.
We notify Customers of our Privacy Policy during registration when they make a purchase.
We provide written notice of policy changes through prominent and ongoing disclosure.
We provide a means for Visitors and Customers to ask questions about, voice concerns about, or report violations of the Privacy Policy.

If we change our Privacy Policy, we will post those changes to this privacy statement and publish links to it in places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify our Privacy Policy at any time, so please review it frequently.

If you have questions or concerns about our Privacy Policy, or to report a suspected violation of our Privacy Policy, you may contact us by the following means:

Email: privacy@geeks.com

OR

Attn: Privacy
Geeks.com
43195 Business Park Drive
Temecula, CA 92590


COPYRIGHTS AND TRADEMARKS: Computer Geeks, CompGeeks.com, Geek Kit, Geek Book and Donít be a DorkÖ Shop at the Geeks, as well as page headers, custom graphics, buttons, images and other content on this Web site, are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by Genica Corporation and/or its subsidiaries. Other trademarks, product names and company names or logos used on this Web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.

GLOSSARY OF TERMS


Account Information: Information pertaining to and supporting the management of a Customer's account, including but not limited to account numbers and other account identification, promotion information, registration/cancellation information, and preferences and profiles.

Aggregate: Information considered as a whole or in groups. Compiled information that does not disclose individual identity.

Billing Information: Customer generated information specific to a Customer's billing and payment methods and history, including but not limited to bills, payment and billing statements, credit card number, credit card expiration date, checking account number, debit card number, and credit card type.

Choice: Providing Customers options about how their information can be used, such as opt-outs of email marketing offers.

Collection: Requesting, recording, or generating information. The automatic or manual collection or receipt of Customer information from a Customer or other party.

Contact Information: Information to support contacting Customers, including but not limited to name, mailing address, telephone numbers, email addresses, and fax numbers.

Cookie: A collection of data that gets entered into the memory of Web browsers by some Web sites. This data contains the domain, path, lifetime, and values of variables that are set by the Web site. Cookies may be "permanently" or temporarily stored as small text files on your computer's hard drive.

Customer: Someone who has registered with us for the purpose of making a purchase or who has made a purchase from us in the past. Generally, we store much more information regarding Customers, including but not limited to Contact Information, Account Information, and Individually Identifiable Information. Customers are different from Visitors (e.g., Customers are a sub-set of Visitors; all Customers are Visitors, but not all Visitors are Customers.)

Disclosure: The release of information to unaffiliated third parties. Disclosure does not include release to those agents and vendors who are covered by appropriate non-disclosure and confidentiality agreements or release of information for the purpose of complying with valid legal process, to protect the rights or property of Geeks.com, or for emergencies. If you initiate contact with a third party with regard to us, we may disclose your communication with us or other relevant information to that same third party.

Individually Identifiable Information: Any information which can be used to identify a specific individual in particular by reference to an identification number or to one or more factors specific to the individual's physical, physiological, mental, economic, cultural status, or social affiliations.

Marketing: Promotions provided by us. May be through direct mail, email, pop-ups, banner and/or other online advertisements.

Navigational Information: Information about what Visitors or Customers do online and where they go, including but not limited to recency of visit to specific online areas, frequency of visit to specific online areas, and path information.

Need to Access: The need to have access to information, including private Customer information, for the fulfillment of an official corporate duty.

Notice: Indications to Visitors and Customers about policies and practices in effect.

Personal Information: Individual information about a Customer that is specific to that Customer. Personal information includes but is not limited to anything collected about a Customer on an individual level and any information volunteered by the Customer, such as a personal profile or preferences.

Registration Information: Customer created, personalized information used to customize services and content, and/or to fulfill transactions.

Private Communications: Communications that are intended to be contained among a defined set of participants, such as Email. Message board postings and public room conversations are not considered private communications.

Private Information: Private information includes all information about a Customer that the Customer has not made publicly available.

Public Information: Public information includes all online information about a Customer that a Customer has made publicly available.

Publicly Available Consumer Data: Information acquired from consumer marketing and reporting organizations and other publicly available sources.

Transactional Information: Purchase information, including but not limited to date of purchase, source of purchase, recency of purchase, frequency of purchase, dollar amount of purchase, type of product or product category purchased, means of purchase, type of credit card used, other uses of online commerce.

Use: Processing, transmitting, transforming, or otherwise handling information. Includes promotional, advertising, and marketing use.

Visitor: A Visitor to our Web site. Visitors are different from Customers (e.g., all Customers are Visitors, but not all Visitors are Customers.)

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